Our 2 years Product Warranty

At Soundnex, we stand firmly behind the quality of our products. Our comprehensive 2 years warranty reflects our confidence in the durability, craftsmanship, and performance of everything we sell.

Warranty Coverage Summary

What Our Warranty Covers

Our 2 years warranty protects you against:

• Manufacturing Defects: Issues resulting from poor workmanship or assembly errors
• Material Flaws: Substandard materials that crack, break, or deteriorate prematurely
• Functional Failures: Products that don't perform as described or advertised
• Premature Wear: Items showing excessive wear under normal use conditions

Our Warranty Promise

If a product covered by our warranty shows a defect or malfunction within the 2 years period, we will, at our discretion:

1. Repair the product to restore proper functionality
2. Replace the product with the same model or an equivalent if the original is no longer available
3. Refund your purchase price if repair or replacement isn't possible

And we'll do this at no cost to you for all valid warranty claims.

How to Make a Warranty Claim

Making a warranty claim is simple and straightforward:

1. Contact Our Support Team: Email us at Contact@soundnex.shop with the subject line "Warranty Claim" or call us at 447404460503
2. Provide Required Information:
   • Your order number or proof of purchase
   • Product information (model, color, size, etc.)
   • Detailed description of the issue
   • Photos or videos demonstrating the problem
3. Receive Claim Assessment: Our team will review your claim within 2 business days
4. Follow Resolution Instructions: Based on our assessment, we'll provide next steps (return authorization, repair instructions, etc.)
5. Receive Resolution: Once we receive and verify your returned item, we'll process the repair, replacement, or refund

Product-Specific Warranty Information

While our standard warranty is 2 years, specific product categories may have different terms:

Product Category	Warranty Period	Special Conditions
Premium Collection	Lifetime limited warranty	Registration required within 30 days of purchase
Electronic Components	1 year	Extended warranty options available for purchase
Wearable Items	6 months	Covers manufacturing defects only
Standard Collection	2 years	Comprehensive coverage as described above

For specific warranty information about your particular product, please refer to the product documentation or contact our customer support team.

What Our Warranty Does Not Cover

The following situations are not covered under our warranty:

• Normal wear and tear from regular use
• Damage caused by accidents, misuse, or abuse (including improper cleaning or storage)
• Unauthorized modifications or repairs that alter the product's original condition
• Improper installation or failure to follow care instructions provided with the product
• Natural discoloration, fading, or aging that occurs with time and use
• Minor variations in color, texture, or finish that are natural to the materials used
• Products used for commercial purposes unless specifically designated for such use
• Products purchased from unauthorized sellers or through unauthorized channels

Additional Warranty Benefits

As part of our commitment to customer satisfaction, we offer these additional benefits beyond our standard warranty:

• 30-Day Satisfaction Guarantee: If you're not completely happy with your purchase for any reason within 30 days, return it for a full refund, even if it's not defective.
• Warranty Transfers: If you gift a product, the warranty can be transferred to the recipient (proper documentation required).
• International Coverage: Our warranty is valid worldwide, regardless of where you purchased the product or where you're using it.
• Extended Warranty Options: For additional peace of mind, we offer extended warranty plans that provide coverage beyond the standard period.

Legal Information

This warranty gives you specific legal rights, and you may also have other rights which vary based on your location. Our warranty is valid in all countries where Soundnex products are sold.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

This warranty is provided by:

Soundnex
891 Washwood Heath Road, Ward End, B8 2NA, United Kingdom

Questions About Our Warranty?

If you have any questions about our warranty policy or would like to make a claim, please don't hesitate to contact our customer service team:

📧 Email: Contact@soundnex.shop
📞 Phone: 447404460503
⏰ Service Hours: Monday-Friday, 9:00 AM - 6:00 PM (local time)

We're committed to your complete satisfaction and will work diligently to resolve any warranty issues promptly and fairly.

Last updated: 2025-03-28